Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Inbox Insignia, Inc.("Inbox Insignia," "we," "us," or "our") governing your access to and use of the Inbox Insignia platform, website, APIs, and all related services (collectively, the "Service").

1. Acceptance of Terms

By creating an account, accessing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and our Data Processing Agreement (collectively, the "Agreement"). If you do not agree to any part of this Agreement, you must not use the Service.

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to that entity, and you personally represent that you are authorized to act on its behalf.

2. Description of Service

Inbox Insignia is an email authentication compliance monitoring platform designed to help organizations protect their domains and improve email deliverability. The Service includes, but is not limited to, the following capabilities:

• DNS Record Scanning— Automated scanning and validation of SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting & Conformance) records.
• Drift Detection — Continuous monitoring for unauthorized or unintended changes to your email authentication DNS records.
• DMARC Aggregate Report Analysis — Ingestion, parsing, and visualization of DMARC aggregate (RUA) reports to identify sending sources and authentication failures.
• Compliance Scoring— A proprietary 0–100 compliance score that provides a clear, actionable measure of your domain's email authentication posture.
• Alerting — Configurable alerts for compliance score changes, DNS record modifications, authentication failures, and other significant events.
• Scheduled Reports — Automated delivery of compliance summary and detail reports on configurable schedules.
• Data Export — Export of scan results, compliance history, evidence timelines, and DMARC analytics in CSV, PDF, and JSON formats.

The Service is available through a web-based dashboard and a documented REST API. Feature availability varies by subscription plan as described in Section 5.

3. Account Registration and Security

To use the Service, you must create an account by providing accurate, current, and complete registration information. You agree to update this information promptly to keep it accurate and complete at all times.

• You are responsible for maintaining the confidentiality of your account credentials, including your password, API keys, and any authentication tokens.
• Each account is intended for use by a single individual. You may not share your account credentials with any other person. If you need to provide access to additional team members, use the workspace member invitation feature.
• You are responsible for all activities that occur under your account, whether or not you have authorized such activities.
• You must promptly notify us at legal@inboxinsignia.com if you become aware of any unauthorized access to or use of your account.
• We reserve the right to suspend or terminate accounts that contain inaccurate or fraudulent registration information.

4. Workspaces and Multi-Tenancy

The Service uses a workspace-based multi-tenancy model. All domains, scan results, reports, and associated data are scoped to a specific workspace.

4.1 Workspace Creation

Upon account creation, a default workspace is created for you. Depending on your subscription plan, you may create additional workspaces. Each workspace operates as an independent tenant with its own domains, data, settings, and member access controls.

4.2 Member Roles

Workspace members are assigned one of the following roles, each with different levels of access and permissions:

• Owner — Full administrative control over the workspace, including billing, member management, workspace settings, and the ability to delete the workspace.
• Admin — Can manage domains, members, alerts, and settings within the workspace, but cannot modify billing or delete the workspace.
• Member — Can add and manage domains, run scans, view reports, and configure alerts, but cannot manage other members or workspace settings.
• Viewer — Read-only access to dashboards, scan results, reports, and compliance data within the workspace.

4.3 Workspace Owner Responsibilities

The workspace owner is responsible for managing member access, ensuring that all members comply with these Terms, and for all data and activity within their workspace. Workspace owners may transfer ownership to another member of the workspace at any time through the workspace settings.

5. Subscription Plans and Billing

5.1 Plans

The Service is offered under Starter, Growth, and Agency self-serve plans, plus sales-assisted expansion tiers including Agency Plus, Enterprise, and Enterprise Plus.

• Starter — $39 per month.
• Growth — $129 per month.
• Agency — $399 per month.
• Agency Plus, Enterprise, and Enterprise Plus — larger monitored-domain tiers activated through sales-assisted checkout.

Full details on feature entitlements and domain limits for each plan are available on our Pricing page.

5.2 Free Trial

New subscribers to the Starter and Growth plans are eligible for a 14-day free trial. During the trial period, you will have full access to the features included in your selected plan. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription and your payment method will be charged.

Trials for Agency and higher tiers are not self-serve by default and may be offered only through approved sales or coupon overrides.

5.3 Billing and Renewal

Paid subscriptions may be billed monthly or annually and are processed through our payment processor, Stripe. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. By subscribing to a paid plan, you authorize us to charge your payment method on file for recurring subscription fees.

5.4 Price Changes

We reserve the right to modify subscription pricing. Any price changes will be communicated to you via written notice (email to your account address) at least 30 days before the new pricing takes effect. Your continued use of the Service after the price change effective date constitutes acceptance of the new pricing. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

5.5 Failed Payments

If a payment fails, we will make up to 3 retry attempts over a 7-day period. If all retry attempts fail, your account will be suspended. During suspension, you will retain read-only access to your data but will be unable to run scans, add domains, or access premium features.

5.6 Grace Periods

Following account suspension due to failed payment, the following grace periods apply before data may be affected:

• Starter plan: no additional post-suspension grace period.
• Growth plan: 7-day grace period.
• Agency plan: 14-day grace period.
• Agency Plus, Enterprise, and Enterprise Plus: 14-day grace period unless otherwise stated in your order form or enterprise agreement.

After the grace period expires, your workspace may be downgraded or your data may be subject to the retention policies applicable to the Starter plan.

5.7 Refunds and Downgrades

No refunds are provided for partial billing periods, including if you cancel mid-cycle or if your account is terminated for violations of these Terms. When you downgrade to a lower-tier plan, a prorated credit will be applied to your account for the unused portion of the current billing period and applied toward future charges.

5.8 Taxes

All fees are exclusive of applicable taxes (including sales tax, VAT, GST, and other transaction taxes). You are responsible for paying all taxes associated with your subscription. If we are required to collect taxes, they will be added to your invoice.

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Without limiting the generality of the Acceptable Use Policy, you agree that you will not:

• Monitor, scan, or add domains to the Service that you do not own or are not authorized to manage.
• Access or attempt to access data belonging to other users' workspaces, or interfere with the operation of other workspaces.
• Circumvent, disable, or otherwise interfere with security features of the Service, including Row Level Security (RLS) policies, rate limits, authentication controls, or access restrictions.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying structure of the Service.
• Use the Service for any illegal purpose, or in violation of any applicable local, state, national, or international law or regulation.
• Use the Service or its integrations (including webhooks, API, and email channels) to send unsolicited communications, spam, or bulk messages.
• Resell, redistribute, or sublicense access to the Service without prior written authorization from Inbox Insignia.

Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account in accordance with Section 14.

7. Domain Verification

To use the monitoring features of the Service, you must add one or more domains to your workspace. By adding a domain, you represent and warrant that you own the domain or have been expressly authorized by the domain owner to manage its email authentication configuration.

• Verification Required:Domain ownership or authorization must be verified by adding a unique DNS TXT record to the domain's DNS zone. The specific TXT record value will be provided within the Service during the domain addition process.
• Unverified Domain Removal: Domains that remain unverified for more than 7 days after being added may be automatically removed from the workspace without notice.
• Ongoing Authorization: You must maintain authorization to manage each domain for the duration of its inclusion in your workspace. If your authorization is revoked, you must immediately remove the domain from the Service.

We reserve the right to remove any domain from the Service if we reasonably believe that you do not have authorization to manage it.

8. Data Ownership and Portability

8.1 Your Data

You retain all ownership rights to the data you provide to or generate through the Service ("User Data"), including domain configurations, scan results, DMARC reports, compliance history, and any other data associated with your workspace. Nothing in these Terms transfers ownership of your User Data to Inbox Insignia.

8.2 License to Process

By using the Service, you grant Inbox Insignia a limited, non-exclusive, royalty-free license to access, process, store, and display your User Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when your data is deleted from our systems.

8.3 Data Export and Portability

You may export your User Data at any time using the built-in export features of the Service. Exports are available in CSV, PDF, and JSON formats. In addition, you may submit a formal data portability request, and we will honor such requests within 30 days of receipt.

9. Intellectual Property

The Service, including but not limited to the platform, software, user interface design, documentation, scoring algorithms, scanning engine, API specifications, trademarks, logos, and all associated intellectual property, is and remains the exclusive property of Inbox Insignia, Inc. and its licensors. These Terms do not grant you any rights to our intellectual property except for the limited, revocable, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms and your subscription plan.

If you provide feedback, suggestions, enhancement requests, recommendations, or other input regarding the Service ("Feedback"), you acknowledge and agree that Inbox Insignia is free to use, incorporate, modify, and distribute such Feedback without any obligation or compensation to you.

10. API Usage

The Service provides a REST API for programmatic access to your workspace data and functionality. Use of the API is subject to the following conditions:

• API access is subject to rate limits that vary by subscription plan tier. Current rate limits are documented in the API documentation and may be updated from time to time.
• API keys are confidential credentials and must be treated with the same level of security as your account password. You must not expose API keys in client-side code, public repositories, or any other publicly accessible location.
• All automated access to the Service must use the officially documented API endpoints. Scraping, crawling, or otherwise accessing the Service through undocumented or unauthorized means is prohibited.
• We reserve the right to throttle, suspend, or revoke API access that is excessive, abusive, or that degrades the performance or availability of the Service for other users.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. INBOX INSIGNIA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WITHOUT LIMITING THE FOREGOING, INBOX INSIGNIA MAKES NO WARRANTY OR REPRESENTATION REGARDING: (A) THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY DNS RECORD DATA, COMPLIANCE SCORES, OR SCAN RESULTS PROVIDED BY THE SERVICE; (B) THE DELIVERABILITY OF YOUR EMAILS OR THE EMAILS OF ANY THIRD PARTY; (C) ANY SPECIFIC COMPLIANCE OUTCOME WITH RESPECT TO EMAIL AUTHENTICATION STANDARDS OR REGULATIONS.

The Service is a monitoring and informational tool only. The Service does not constitute legal advice, compliance advice, or professional consulting services. You should consult qualified legal and technical professionals for advice specific to your organization's compliance requirements.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INBOX INSIGNIA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF INBOX INSIGNIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF INBOX INSIGNIA FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO INBOX INSIGNIA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS (US $100.00), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations and exclusions set forth in this section shall apply to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Inbox Insignia, Inc., its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

1. Your violation of these Terms or any applicable law or regulation.
2. Your monitoring of domains that you do not own or are not authorized to manage.
3. Your misuse of the Service or any feature thereof, including the API, webhooks, or integrations.
4. Your violation or infringement of any third-party rights, including intellectual property rights, privacy rights, or contractual rights.
5. Any content, data, or materials you submit, post, or transmit through the Service ("User Content").

Inbox Insignia reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with our defense of such claim.

14. Termination

14.1 Termination by You

You may cancel your subscription at any time through the billing settings in your workspace dashboard. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that date. You may also delete your account entirely by contacting us at legal@inboxinsignia.com.

14.2 Termination by Us

We may suspend or terminate your account or access to the Service if you violate these Terms. For non-severe violations, we will provide 15 days written notice via email to your account address and an opportunity to cure the violation before termination takes effect.

We reserve the right to immediately suspend or terminate your account without prior notice in cases of severe violations, including but not limited to:

• Security breaches or attempts to compromise the Service or its infrastructure.
• Illegal activity conducted through or in connection with the Service.
• Activity that poses an imminent threat to other users or the integrity of the Service.
• Fraud or material misrepresentation in connection with your account.

14.3 Effect of Termination

Upon termination or expiration of your account, your User Data will remain available for export for a period of 30 days. After this 30-day period, your data will be permanently and irreversibly deleted from our systems, except where retention is required by applicable law or regulation.

14.4 Surviving Provisions

The following sections shall survive any termination or expiration of these Terms: Section 9 (Intellectual Property), Section 11 (Disclaimer of Warranties), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 17 (Governing Law and Dispute Resolution), and any other provisions that by their nature should survive termination.

15. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We are committed to complying with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy frameworks.

For customers who require a formal data processing agreement, our Data Processing Agreement (DPA) is available at /dpa and may be executed upon request.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. For material changes (including changes to pricing, liability limitations, dispute resolution, or data handling), we will provide at least 30 days advance notice via email to the address associated with your account before the changes take effect. Non-material changes (including typographical corrections, formatting updates, and clarifications that do not alter the substance of the Terms) may take effect immediately upon posting.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you may terminate your account in accordance with Section 14.1 before the changes take effect.

We will maintain an archive of prior versions of these Terms, which will be available upon request.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms and any disputes arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.

17.2 Mandatory Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The seat of the arbitration shall be Wilmington, Delaware. The language of the arbitration shall be English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17.3 Arbitration Opt-Out

You have the right to opt out of the mandatory arbitration provision. To opt out, you must send written notice to legal@inboxinsignia.com within 30 days of creating your account. The opt-out notice must include your full name, account email address, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, disputes will be resolved in the state or federal courts located in Wilmington, Delaware, and you consent to the exclusive jurisdiction and venue of such courts.

17.4 Small Claims Court Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.

17.5 Class Action Waiver

YOU AND INBOX INSIGNIA AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of multiple parties and may not preside over any form of class or representative proceeding.

18. Miscellaneous

18.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18.2 Entire Agreement

These Terms, together with the Privacy Policy, the Acceptable Use Policy, and the Data Processing Agreement, constitute the entire agreement between you and Inbox Insignia with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

18.3 No Waiver

The failure of Inbox Insignia to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. A waiver of any provision of these Terms shall only be effective if made in writing and signed by an authorized representative of Inbox Insignia.

18.4 Assignment

Inbox Insignia may assign or transfer these Terms, in whole or in part, without restriction and without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Inbox Insignia. Any purported assignment without such consent shall be null and void.

18.5 Force Majeure

Inbox Insignia shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, riots, civil unrest, government actions, embargoes, labor disputes, failures of third-party services or infrastructure (including DNS providers, cloud hosting platforms, and payment processors), power outages, internet disruptions, or cyberattacks.

18.6 Notices

All notices required or permitted under these Terms shall be delivered via email to the email address associated with your account. It is your responsibility to ensure that your account email address is current and that you monitor it for communications from us. Notices to Inbox Insignia should be sent to legal@inboxinsignia.com. Notices shall be deemed received upon successful transmission.

19. Contact

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

• Email: legal@inboxinsignia.com
• Entity: Inbox Insignia, Inc.